SALES POLICY

Florida Hardware sales policy is to sell and ship directly only to Retailers who stock and resell the merchandise we distribute. These retailers must have a permanent business location with consistent business hours and be open to the public. Florida Hardware reserves the right to refuse to sell to any dealers who fail to meet these criteria.

DELIVERY

Florida Hardware Trucking Company operates its own fleet of tractor-trailers. We service most markets on a weekly (or bi-weekly) truck route. Some markets outside of truck areas are serviced with LTL common carrier shippers. To find the delivery day in your area, please contact your salesperson or call customer service. We also offer UPS service when needed.

FREIGHT POLICY

Your minimum order amount is available on www.floridahardware.com under ‘My Profile’, from your salesperson, or customer service. All truck and common deliveries carry a flat $24.00 charge. Certain classes of freight are excluded from contributing to your order minimum. Items designated as “Freight Excluded” contain *FE* in the product description. The excluded freight classes include but are not limited to: salt & salt blocks, pine shavings, concrete & mortar mix, pelletized & lawn lime, soils & sand, mulches, gravel & decorative rock, select animal feeds, and bulk fertilizer. If your delivery requires special handling please contact your sales person or customer service for special freight terms. If you do not meet the minimum order or you require shipment before your scheduled day, we can ship product via UPS or common carrier freight collect.

TRUCK ORDER ACCEPTANCE / CUT-OFF TIME

Florida Hardware accepts primary orders, which must meet your freight minimum until 6am on your scheduled load day (typically one day prior to delivery). Add-on orders may be made to the primary order until 9am on your load day. LTL common carrier orders must be placed by 9am for same day shipment. Please coordinate primary and add-on orders through your salesperson or call customer service.

WILL CALL / PICK UP ORDERS

Florida Hardware provides a will-call counter between 8:00am and 4:00pm Mon-Fri. Please allow two hours from the time you place your order before you pick up. (Jacksonville Only: Bulk items including dog food, grass seed, bird seed, plot mix, forage seed, soil, trash cans, and other products are stocked at a secondary facility. If your will-call order includes items stocked at our secondary facility they are transferred at 11am daily. We need your order before 10am to ensure timely transfer. Bulk orders placed after 10am will be available for pick up at will-call the following day.) Please contact customer service or your sales person with questions regarding item location or order pick-up.

BACKORDER POLICY

In the event an item you requested does not ship with your order, please reorder the item with your next shipment. Or if you prefer, we can place the item on a “Ship On Arrival” status. This means when the item arrives at Florida Hardware, we will automatically ship it to you with your next warehouse order.

PAYMENT TERMS / CREDIT POLICY

Open account terms are available to customers with approved credit. Florida Hardware offers a 1% discount for accounts that pay their balance by the 10th of the following month (1%10th Prox.), payment received after the 10th will be NET, no discount allowed. There will be a 1.5% monthly service charge on past due balances not paid before the end of the month. If an account becomes delinquent / past due terms will be changed to COD. Credit card payments are accepted (VISA, MasterCard, AMEX, Discover) but will carry a 3% processing fee.

PRICING POLICY

Items will be shipped at prices prevailing at time of shipment. Volume price programs are available Key Dealer (paint stores), Super Buy I and Super Buy II are subject to minimum annual volume requirements. Please contact your sales person or customer service for additional information.

RETURN POLICY

Please contact your salesperson or customer service for return authorization. NO CREDIT CAN BE ISSUED WITHOUT A RETURN AUTHORIZATION. Returns are not accepted on items over 6 months from date of sale. A 15% restocking charge may be charged on returns (please contact your sales person or customer service for details). All non defective returns must be in original unmarked packaging and be in resalable condition as new. Any special order / non-stock items must have factory authorization for return and must be returned directly to the factory. Please call your salesperson or customer service for assistance. ALL AMMUNITION SALES ARE FINAL. NO RETURNS.

RETURN DAMAGED / DEFECTIVE POLICY

Please contact your salesperson or customer service.

WARRANTIES; DISCLAIMERS

All products sold by Seller are manufactured by others, not Seller. SELLER SHALL HAVE NO OBLIGATION OR LIABILITY TO BUYER OR TO THIRD PERSONS UNDER, AND SELLER HEREBY DISCLAIMS, ANY EXPRESS OR IMPLIED WARRANTY ON ANY PRODUCTS SOLD BY SELLER (other than the warranty that Seller has good title to said products). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SELLER DISCLAIMS AND EXCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE WITH RESPECT TO PRODUCTS SOLD BY IT, AND SELLER FURTHER DISCLAIMS AND EXCLUDES ANY WARRANTY THAT THE PRODUCTS SOLD WILL BE DELIVERED FREE OF THE RIGHTFUL CLAIM OF ANY THIRD PERSON BY WAY OR INFRINGEMENT OR THE LIKE. Upon request, however, Seller shall assign to buyer any warranties Seller receives from the manufacturer of any products sold hereunder.

Revision: April 2018